How are you handling the stress ?
You’re a decent sized snow contractor. You have a good book of business, and you’re growing steadily. Things are going along well.
Are they?
How are you reacting to problems and issues that come up? Do you yell and scream at subs and employees? Are you belittling them and making huge issues of minor mistakes that occur? Do you scream at them over the phone thinking that is “motivational” and they’ll do better because you are angry (and not hiding it at all?).
Think back over the winter and take (honest) stock of your attitude towards those who are out there making your all that dough your billing out. Are your subs (and employees) looking at you and thinking “what an idiot”?
Your reputation with these folks should mean a lot to you. You are the “leader” – and your attitude you put forth is important. Customers and suppliers eventually figure out what kind of person you are. They’ll likely continue to deal with you – but for how long?
You are defined by your actions in times of stress.